Shipping Policy

Shipping Policy
Effective Date: November 13, 2025
Last Updated: November 13, 2025

Overview
All print orders from Brian Bilbo Visuals are fulfilled by Whitewall, a world-class professional printing laboratory located in Germany. Your prints are produced on demand, ensuring the highest quality and freshest materials for every order.

1. Fulfillment Partner

1.1 Whitewall Production

All prints are produced by Whitewall in Germany
Whitewall specializes in museum-quality fine art printing
Each order is individually produced to ensure optimal quality
Products ship directly from Whitewall's facility in Germany to your destination

1.2 International Shipping

All orders ship internationally from Germany, regardless of destination.

This means:

International shipping times apply to all locations
Customs processing may be required
International tracking is provided
Delivery times vary by country and region

2. Production Timeline

Because all prints are made to order, your timeline includes:

2.1 Production Stages

Order Processing: 1-2 business days (order verification and file preparation)
Printing: 2-5 business days (actual print production)
Quality Assurance: 1-2 business days (inspection and verification)
Packaging: 1 business day (professional packaging for safe transit)
Shipping: Variable (see international shipping times below)

2.2 Total Production Time

Estimated production time before shipping: 5-10 business days

This timeline begins after:

Order confirmation and payment processing
Any custom specifications are confirmed
Business days exclude weekends and holidays (both US and German holidays may affect timeline)

2.3 Production Delays

Production may be extended due to:

High volume periods (holidays, special promotions)
Complex or large-format prints requiring additional care
Material availability
Quality control requirements
Technical issues

We will notify you of any significant delays as soon as we are informed by Whitewall.

3. Shipping Times & Methods

3.1 Shipping From Germany

All packages ship via international carriers from Whitewall's facility in Germany.
Estimated Shipping Times (after production is complete):

United States & Canada

Standard Shipping: 7-14 business days
Express Shipping: 3-7 business days

Europe

Standard Shipping: 3-7 business days
Express Shipping: 2-4 business days

Rest of World

Standard Shipping: 10-21 business days
Express Shipping: 5-10 business days

3.2 Important Shipping Notes

Shipping times are estimates only and are not guaranteed
Times are business days (Monday-Friday, excluding holidays)
Times begin after production is complete, not from order date

Actual delivery may vary based on:

Destination country and region
Customs processing times
Carrier delays
Weather conditions
Remote or rural locations
Security screenings
Local delivery service efficiency

3.3 Total Delivery Timeline

Complete order-to-delivery timeline:

Production: 5-10 business days
Shipping: 3-21 business days (depending on location and method)
Total estimated time: 8-31 business days from order placement to delivery

4. Shipping Costs

4.1 Cost Calculation

Shipping costs are calculated at checkout based on:

Destination country and address
Print size and weight
Selected shipping method (standard or express)
Any additional insurance or special handling

4.2 Free Shipping Promotions

Occasional promotions may include free or discounted shipping
Promotional terms are specified at the time of offer
Free shipping typically applies to standard shipping only
Minimum order values may apply

5. Order Tracking

5.1 Tracking Information

Tracking numbers are provided once your order ships from Germany
Tracking is sent to the email address on your order
Allow 24-48 hours for tracking information to become active
Track your order through the carrier's website using your tracking number

5.2 Tracking Updates

International tracking may show limited updates while in transit
Updates become more frequent once the package enters your destination country
"In transit" status is normal and can last several days between updates
Contact us if tracking shows no updates for more than 7 business days

6. Customs, Duties & Import Taxes

6.1 International Shipments

All orders are shipped internationally from Germany, which means customs processing applies.

6.2 Customer Responsibility

You are responsible for all customs duties, import taxes, and fees imposed by your destination country
These charges are not included in our product or shipping prices
Charges are determined by your country's customs authority, not by us
We cannot predict or estimate these fees
Payment of these fees is required for customs clearance and delivery

6.3 Customs Processing Times

Customs processing times vary by country and cannot be predicted
Your package may be held in customs for several days or weeks
Delays in customs are beyond our control and not grounds for refund
Track your package to monitor customs status

6.4 Customs Clearance

You may be contacted by customs or the carrier regarding fees

Failure to pay customs charges will result in:

Package being returned to sender
Package being abandoned/destroyed
No refund will be issued

Ensure you can receive customs notifications (phone, email, mail)

6.5 Research Your Country's Requirements

We strongly recommend researching your country's import regulations before ordering:

What duties/taxes apply to art prints
How customs fees are calculated
How you will be notified and billed
Whether your address can receive customs notifications

7. Shipping Address

7.1 Accurate Address Required

You are responsible for providing a complete and accurate shipping address
Verify your address carefully before completing your order
Include apartment/unit numbers, building names, or any special instructions
Ensure someone can receive the package or authorize release

7.2 Address Changes

Address changes may be possible before production begins
Contact us immediately at [your email] if you need to change your address
Once the order ships, address changes are generally not possible
Carrier address correction fees may apply

7.3 Undeliverable Addresses

We are not responsible for:

Packages marked "undeliverable" due to incorrect addresses
Delivery failures due to customer error
Return shipping costs for undeliverable packages
Refunds for packages that cannot be delivered due to address issues

8. Delivery Issues

8.1 Lost or Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier
If tracking shows delivery but you did not receive it:

Check with neighbors or building management
Verify the delivery address
Check for carrier delivery photos/notes
File a claim with the shipping carrier

We recommend purchasing shipping insurance for high-value orders

8.2 Delivery Attempts

Carriers typically make multiple delivery attempts
You may receive a delivery notice requiring pickup
Packages may be held at a carrier facility for pickup
Unclaimed packages may be returned to sender after holding period
No refunds for packages returned due to failed delivery attempts

8.3 Damaged in Transit

If your package arrives visibly damaged, photograph it immediately (before opening)
Document outer box, inner packaging, and the print itself
Contact us within 7 days of delivery with photographs
Do not discard packaging materials (required for carrier claims)
See our Refund Policy for damage claim procedures

9. Shipping Restrictions

9.1 Locations We Ship To

We ship to most international destinations. However, we cannot ship to:

Countries under trade embargoes or sanctions
Military APO/FPO addresses (contact us for alternatives)
Locations where Whitewall cannot provide reliable service

9.2 Large or Heavy Items

Oversized prints may have extended production and shipping times
Additional shipping costs apply to large-format prints
Some very large prints may require freight shipping
Contact us before ordering extremely large prints for a custom quote

10. Shipping Insurance

10.1 Insurance Options

Shipping insurance may be available for high-value orders
Insurance costs (if available) are displayed at checkout
Insurance covers loss or damage during transit
Claims must be filed within carrier-specified timeframes

11. Expedited Shipping

11.1 Express Production

Standard production times (5-10 business days) apply to all orders
Expedited production may be available for an additional fee
Contact us before ordering if you have urgent deadlines
We cannot guarantee specific delivery dates

11.2 Express Shipping

Express shipping reduces transit time only, not production time
Express shipping is more expensive but faster after the package ships
Express is recommended for time-sensitive orders
Customs processing times still apply and can delay express shipments

12. Order Multiple Items

12.1 Combined Shipping

Multiple prints in the same order may ship together or separately
Shipping is optimized for safe delivery and may require multiple packages
Tracking numbers are provided for each package
All packages should arrive within similar timeframes

12.2 Split Shipments

Items may ship separately if:

Different print sizes require different packaging
Items are ready at different times
Optimal packaging requires separation

13. Packaging

13.1 Professional Packaging

Whitewall uses professional-grade packaging:

Rigid protective tubes or flat boxes depending on size
Acid-free tissue or protective sheets
Corner protectors for flat shipments
Moisture-resistant materials
Clearly marked "Handle with Care" and "Fragile"

13.2 Environmental Considerations

Whitewall uses recyclable packaging materials when possible
Packaging is designed to be minimal while ensuring complete protection

14. Holidays & Non-Business Days

14.1 Holiday Delays

Production and shipping may be delayed during:

Major US holidays
Major German holidays (where Whitewall is located)
Peak shipping seasons (November-December)
International carrier holidays

14.2 Holiday Ordering

Order early for holiday gifts or time-sensitive needs
Allow extra time during November-December
Consider express shipping during peak seasons

15. Communication

15.1 Order Confirmations

You will receive email notifications for:

Order confirmation (within 24 hours)
Production start (when print begins)
Shipment confirmation with tracking (when package ships)

15.2 Delivery Questions

Tracking shows no updates for 7+ business days
Package appears lost or significantly delayed
You need to change your address before shipping
You have questions about customs holds

Contact Information:
Email: info@brianbilbovisuals.com

16. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be posted with an updated "Last Updated" date. Orders are subject to the policy in effect at the time of purchase.